Frequently Asked Questions

Contact us to schedule a demo session where we'll show you how Carrot Lite can streamline your optometry practice operations.

Carrot Lite focuses specifically on integrated patient records and appointment management, designed by consulting with optometrists with nearly 10 years of experience to address real pain points.

Carrot Lite is a streamlined patient records and appointment management system designed specifically for optometry practices.

It focuses on the core essentials: digital patient records and smart appointment scheduling to help you provide excellent patient care.

We're currently working on automated notifications and reminders - this feature is coming soon as part of our roadmap!

Carrot Lite streamlines your practice by focusing on the most essential features:

• • Digital patient records for easy access and organization
• • Smart appointment scheduling to reduce double-bookings
• • Secure cloud storage for all your data

This focused approach helps reduce administrative workload while keeping your practice running smoothly.

Currently, Carrot Lite focuses on core functionality without automated notifications.

However, we're actively working on automated appointment reminders and notifications as part of our roadmap!

This feature will include SMS, WhatsApp, and email reminders to help reduce no-shows and keep patients informed about their appointments.

Yes! We offer comprehensive data migration services to help you transition from your current system to Carrot Lite.

Our team can assist with migrating patient records, appointment data, and other essential information.

For more information about data migration services and pricing, please contact us via WhatsApp or email. Additional costs may apply depending on the complexity and time required for your specific migration needs.

Yes, Carrot Lite is designed to support multi-location practices.

It ensures consistent and efficient management across all sites from a single platform.

Yes, we do! We understand that switching software can feel overwhelming, and we're here to make your transition as smooth as possible.

Our experienced team will handle your data migration from your current provider, ensuring all your patient records and business data are safely transferred to Carrot Lite.

We charge a one-time fee for this service to cover our dedicated support and ensure a seamless migration. Please contact us via WhatsApp or email for more details about pricing and to discuss your specific migration needs.

Alternatively, our app offers an in-built data import tool for self-service import if you prefer to handle the migration yourself.

Carrot Lite prioritizes security with the following measures:

• Encryption: AES-256 for data at rest and TLS/SSL for data in transit
• Compliance: Adherence to HIPAA, GDPR, and other data privacy regulations
• Access Control: Role-based access and multi-factor authentication (MFA)
• Backups: Automated backups and disaster recovery plans to maintain data integrity

Your Carrot Lite account will remain active until the end of your billing cycle.

After this period, your data will be securely stored for a limited time in case you decide to reactivate.

If you choose not to renew, all data will be permanently deleted as per our Terms of Service.